The Galleries of Remembrance are closed for maintenance on Tuesday 18 June. The memorial remains open for visitors.
Stories of service and sacrifice may cause distress.
See this resource list for help.

Visitor Experience

Visitor Experience

Accountable Officer: Naias Mingo

The following outlines provide additional information regarding actions to be implemented for the Visitor Experience.

  Preparation phase Implementation phase Monitor and review phase
Ceremonies
  • Hygiene measures as identified in Risk Management. 
  • live streaming participation from home. 
  • Post-service catering available on approval with COVIDSafe measures in place. 
  • Hand sanitiser provided to visitors. 
  • Requisite PPE provided to staff. 
  • Common use equipment and surfaces to be sanitised. 
  • Perpetual wreaths and wreath tables provided with hygiene measures in place. 
  • Chairs to physically distanced. 
  • Physical distancing messaging incorporated into MC preambles. 
  • Additional VEO support provided. 
As above Weekly team meetings and daily briefings.
Visitors
  • Visitor Centre Information Desk encourages physical distancing
  • Visitors provided with hand sanitiser on arrival. 
  • First Aiders to be provided with requisite PPE. 
  • Compliance with Emergency Evacuation Management Plan – North and South doors unlocked but closed – VEO present at all times. 
  • Visitors are encouraged to collect their own maps and QR code provided for map on own personal device. 
  • The Books of Remembrance opened for visitors with appropriate hygiene and distancing measures. 
  • Limited cloaking provided. 
  • Visitors’ Book replaced with sign encouraging online reviews. 

As above

Weekly team meetings and daily briefings.

Retail
  • Barrier screens at both retail counters. 
  • Contactless payment encouraged. 
  • If handling cash, PPE and/or sanitiser is to be used. 
  • Physical distancing floor decals at queuing points. 
  • Staff will sanitise their hands after receiving and unpacking deliveries. 

As above

Weekly team meetings and daily briefings.

Tours
  • Contactless payment encouraged. 
  • If handling cash, PPE and/or sanitiser is to be used. 
  • Individual uniform provided. 

As above

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Weekly team meetings and daily briefings.

Team
  • Staff to follow current guidelines on use of face masks and PPE. 
  • All VEOs to be provided with individual uniform – no shared uniform. 
  • All shared equipment and surfaces to be sanitised between uses. 
  • Face masks to be considered when engaging face to face with large groups and/or when physical distance of 1.5m cannot be maintained. 

As above

Weekly team meetings and daily briefings.

Updated