Visitor Experience

Visitor Experience

Accountable Officer: Naias Mingo

The following outlines provide additional information regarding actions to be implemented for the Visitor Experience.

Preparation phase Implementation phase Monitor and review phase
Ceremonies
  • Hygiene measures as identified in Risk Management.
  • live streaming participation from home.
  • Post-service catering available on approval with COVIDSafe measures in place.
  • Hand sanitiser provided to visitors.
  • Requisite PPE provided to staff.
  • Common use equipment and surfaces to be sanitised.
  • Perpetual wreaths and wreath tables provided with hygiene measures in place.
  • Chairs to physically distanced.
  • Physical distancing messaging incorporated into MC preambles.
  • Additional VEO support provided.
As above Weekly team meetings and daily briefings.
Visitors
  • Visitor Centre Information Desk encourages physical distancing
  • Visitors provided with hand sanitiser on arrival.
  • First Aiders to be provided with requisite PPE.
  • Compliance with Emergency Evacuation Management Plan – North and South doors unlocked but closed – VEO present at all times.
  • Visitors are encouraged to collect their own maps and QR code provided for map on own personal device.
  • The Books of Remembrance opened for visitors with appropriate hygiene and distancing measures.
  • Limited cloaking provided.
  • Visitors’ Book replaced with sign encouraging online reviews.

As above

Weekly team meetings and daily briefings.
Retail
  • Barrier screens at both retail counters.
  • Contactless payment encouraged.
  • If handling cash, PPE and/or sanitiser is to be used.
  • Physical distancing floor decals at queuing points.
  • Staff will sanitise their hands after receiving and unpacking deliveries.

As above

Weekly team meetings and daily briefings.
Tours
  • Contactless payment encouraged.
  • If handling cash, PPE and/or sanitiser is to be used.
  • Individual uniform provided.

As above

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Weekly team meetings and daily briefings.
Team
  • Staff to follow current guidelines on use of face masks and PPE.
  • All VEOs to be provided with individual uniform – no shared uniform.
  • All shared equipment and surfaces to be sanitised between uses.
  • Face masks to be considered when engaging face to face with large groups and/or when physical distance of 1.5m cannot be maintained.

As above

Weekly team meetings and daily briefings.

Updated

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