The Shrine of Remembrance is Victoria's pre-eminent memorial to the service and sacrifice of Australian men and women in times of war and peacekeeping. It is a building with a soul, featuring the stories of ordinary people in extraordinary times whose efforts and experiences helped shape our nation.
The Shrine of Remembrance is committed to equality, diversity and inclusion. We encourage and welcome applications from a diverse range of backgrounds and people including: culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander Australians.
Job vacancies
Visitor Experience Officers (3 positions)
- Key front-of-house positions
- Iconic civic institution
- Visitor-focused team players required
- Grade 2.1 $56,271 p.a (FTE) pro rata + super + penalty rates, on completion of internal tour guide training
The Shrine is committed to excellence in all its interactions with visitors. Our Visitor Experience Officers play a key role in ensuring the delivery of a first-class customer service experience to our visitors. They provide support to the Visitor Centre, retail, tours, public programs and events and shape and enhance the visitor experience.
We have three positions available:
- One permanent part-time position (0.7). Candidates must be available to work Wednesday to Saturday.
- Two casual positions – candidates must be available to work across a seven (7) day roster, out of hours and on short notice when required.
The successful candidates will have relevant customer service experience, excellent interpersonal and communication skills, be positive, adaptable and a team player. Certification or experience in guiding groups or tours is desirable but not essential.
Successful candidates on commencement will be offered a salary Grade 1.1.1 $51,353 per annum. On completion of the internal tour guide training, you will be offered a salary Grade 2.1.1 $56,271 per annum.
For further information about this role please contact Ivan D’Cruze on (03) 9661 8128.
Applicants must address the Selection Criteria contained in the position description below to be considered for this role. Applications will be assessed as they are received. Please apply ASAP! Applications should be emailed to HRServices@shrine.org.au by Tuesday 10 October.
Download the position description:
Tertiary student internship program
The Shrine offers student placements when suitable roles are available.
Confirmation details and insurance coverage will be required from the student's educational institute.
Please contact our HR Advisor, Penny Charalampidis for further information:
Mail: c/o Shrine of Remembrance
GPO Box 1603, Melbourne VIC 3001
phone: 03 9661 8128
email: HRServices@shrine.org.au
Reviewed 25 September 2023